Mandatory online training provided helps ensure that everyone involved in processing Bank Products understands the requirements and procedures. Whether an employee who prepares taxes, files paperwork, or answer phone calls, everyone involved in the Bank Product process or who has access to confidential customer information must take the online training and pass the test with a score of at least 70%.

It is important for the tax preparer to explain all filing and product options, including those that have no additional costs to the taxpayer, leaving the customer to choose what is best for their situation. We provide tax offices with tools such as the Need To Know Sheet and Easy Advance Information Page to help present this information to customers in a simple and straightforward fashion. 

A percentage of tax offices are audited onsite and/or remotely to verify compliance with regulatory requirements and the business practices required by Republic Bank. Offices with exemplary performance are awarded a 5-Star Rating.

We provide many pre-approved marketing materials that present our Bank Products. If you want to develop your own marketing material it must be approved before a tax office can run any marketing or social media campaign in newspapers, TV, radio, internet, mailing, or any other medium. As part of this review process, we confirm that the information is straightforward and includes the proper disclosures for Refund Transfers and Advances.

We arrange affordable check cashing options with some of the nation’s largest financial institutions and retail locations including Walmart, HEB, Albertsons, and Safeway brand stores.